Articles

Service Leadership – It’s More than Words
27/9/2016
The Right Approach to Customer Experience Management
20/9/2016
Educating vs Training
13/9/2016
Implementing Organisational Service Excellence
6/9/2016
Customer Experience Journey Mapping
30/8/2016
10 Key Service Principles
9/8/2016
Building Customer Loyalty
2/8/2016
Make it Memorable – but for the Right Reasons
26/7/2016
The Challenge of Service Recovery
20/7/2016
Focus on Experiences!
8/4/2016

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HQ: 286 Kifisias Ave., Halandri 152 32, Athens, Greece
Tel: +30 210 32 59 350
Fax: +30 210 32 59 380
info@optimalhrgroup.com