Articles

Too much self-interest and short term greed can kill long term loyalty
6/12/2016
Raising the service bar……..substantially!
29/11/2016
5 Flawed Service Principles
22/11/2016
Unsatisfactory Satisfaction Surveys
15/11/2016
How Lean Extremes can Kill Service Excellence
8/11/2016
Service Excellence + Technical Products
1/11/2016
Service as a Focus for Change
25/10/2016
Be careful about what you focus on
18/10/2016
The human touch
11/10/2016
The Customer Loyalty Account
4/10/2016

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optimalhrgroup.com

HQ: 286 Kifisias Ave., Halandri 152 32, Athens, Greece
Tel: +30 210 32 59 350
Fax: +30 210 32 59 380
info@optimalhrgroup.com