Customer Experience Holistic Approach

By implementing all about...Loyalty, companies build lifelong and beneficial relationships with their customers, with impressive and absolutely measurable results with KPIs.

The benefits of the approach of all about...Loyalty

Improving customer-centric culture Increasing employee engagement
Optimizing procedures, policies and systems using the customer-centric philosophy
Achieving competitive advantage
Creating positive Customer Experience
Increasing customer loyalty
Improving company's NPS and business results

The holistic approach of Customer Experience

The all about...Loyalty, the holistic approach for Customer Experience & Customer Loyalty, comprises a set of integrated actions and practices that fall within three pillars: Assessment, Training and Coaching Services. Companies and organizations may choose one or more actions from the three pillars.

Therefore we may design customized action plans, completely tailored to the needs and expectations of our clients, and focused on intended results.

Assesment Services

Observation and Recording
Internal climate survey
Selection and Designation of the group of Ambassadors in the company
Consulting Support for the Human Resources Department

Training Services

Training of Management team
Training of Ambassadors’ team
Training of all Personnel
Certification of all Personnel

Coaching Services

Review and Optimization of procedures and policies
Using tools like Customer Journey or Experience map
Implementation of tools and project metrics
Increase of engagement through Gamification
Project Evaluation

INFORMATION / FEEL FREE TO ASK US ABOUT THE SERVICE