Chris Daffy & The ambassadors
The Pioneer Chris Daffy
Chris Daffy 
is one of Europe's leading specialists on customer service and customer loyalty management. Chris is a best-selling author, serial entrepreneur and acclaimed international speaker. He has dedicated the last twenty years to understanding what makes the customer tick and how businesses can massively improve the experiences of their customer and so build loyalty. By concentrating on the customer, your business can grow exponentially.
Chris Daffy is one of the most experienced professional in Customer Service and Customer Experience projects. His books "Once a customer, always a customer" and "How to WOW your Customers" have already become international bestsellers and his clients include many companies of Fortune500.
Some companies that have trusted him are: COSMOTE, TESCO, BAE Systems, Toyota/Lexus, XEROX, The Dorchester, DHL, BBC, Microsoft.
He has established Academy of Service Excellence and he cooperates close with the Society of Consumer Affairs Professionals (SoCAP) on certificating participants from all his projects worldwide.
Kyriakopoulos
Menelaos founded Optimal Business Action in 2005 with the vision to offer bespoke HR services. Optimal HR Group is present in the EMEA region and has an extensive range of products and services on offer.
His international experience includes working in the USA, Greece, and the M. East. He is a serial entrepreneur, having established three other companies in varying industries during the last 15 years.
During his endeavors he has always strived for excellence in customer experience, in which he is a certified Master Practitioner. The Group's all about...Loyalty program is the culmination of this effort.
He currently heads the Group's Middle East operations, its international mobility services, and oversees the strategic alliance with Gi Group.
BSc, Marketing, Bentley University, USA
Master Practitioner, Academy of Service Excellence, UK
Bampaliaris
George has served as Sales Manager for over 25 years. During the last 15 years, he is also an adult trainer and business consultant in several areas of expertise: Sales, Marketing, Customer Service, Customer Loyalty, Team Management, etc.
He is taking a holistic approach in adult training, showing a real respect for the professional's and trainee's personality and diversity, working and building on his experiences with the aim to provide inspiration for effective change.
The last year, in cooperation with Optimal HR Group, he conceived and designed the holistic approach all about...Loyalty. Drawing from Customer Experience Management, he aims to help companies and organizations to transform their customer service systems into emotional personalized services, which results in building Customer Loyalty.
In the past, he has been employed by several companies: S.C. Johnson & Son (Sales Area Manager), Henkel Hellas (National Account Sales Manager), Branches of Germanos (Training Manager of the Network store), Depend Ltd (Commercial Manager) and OTEAcademy – Training Center of OTE (Sales Manager). He is a Certified Adult Trainer by E.O.P.P.E.P. and a Master Practitioner in Customer Experience by the Academy of Service Excellence.
MSc, International Marketing, Paisley University of Scotland
Certified Adult trainer, EOPPEP
Master Practitioner, Academy of Service Excellence, UK
HQ: 286 Kifisias Ave., Halandri 152 32, Athens, Greece