Supporters
Academy of Service Excellence (ASE)
The Academy of Service Excellence was founded in 2000 when having spent almost 20 years working in Sales, Marketing and Customer Service, Chris Daffy decided to focus his attention solely on the subject of Customer Service. He has since become recognised as one of Europe's thought leaders on the subjects of Service Excellence, Customer Experience Management and Service Strategy Development.
The long term plan is to build the size and scope of the organization through the gradual introduction to the team of more customer service specialists. Our aim is to become one of the UK's leading providers of educators, trainers and consultants for organizations wanting to be famous for their approach to customer service delivery.
The Academy now has a network of Associates and specialists working throughout the UK and in Dubai, Greece, Poland, and Romania.
Chris and his associates are focused on helping individuals and organizations understand, make effective use of and generate worthwhile results from the latest service excellence techniques.
The long term plan is to build the size and scope of the organization through the gradual introduction to the team of more customer service specialists. Our aim is to become one of the UK's leading providers of educators, trainers and consultants for organizations wanting to be famous for their approach to customer service delivery.
The Academy now has a network of Associates and specialists working throughout the UK and in Dubai, Greece, Poland, and Romania.
Chris and his associates are focused on helping individuals and organizations understand, make effective use of and generate worthwhile results from the latest service excellence techniques.
Academy of Service Excellence (ASE) provides the following services:
- Advice and assistance with Service Strategy Development
- Advice and assistance to develop Successful Implementation Programs
- Conference Speaking
- Customer Experience Management Master Practitioner Programs
- Customer Service Assessment and Analysis Services and Tools
- Development Workshops for Service Providers, Managers and Supervisors
- Service Excellence Consultancy Services
- Service Leadership and Strategy Master Classes
all about...Loyalty represents Chris Daffy and the Academy of Service Excellence in Greece.
www.customerserviceuk.com
Society of Consumer Affairs Professionals (SOCAP)
The Society of Consumer Affairs Professionals (or SOCAP) is a not for profit organisation for professionals working in Customer Service and Consumer Affairs.
SOCAP is a worldwide organisation that was originally founded in the United States of America in 1973. SOCAP UK followed in 1986 and there are now SOCAP organisations throughout the world including Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. World-wide there are over 4,000 members.
SOCAP is a worldwide organisation that was originally founded in the United States of America in 1973. SOCAP UK followed in 1986 and there are now SOCAP organisations throughout the world including Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. World-wide there are over 4,000 members.
SOCAP in Europe (SOCAPiE)
SOCAPiE is able to trace its roots to 1986 when SOCAP UK was formed and is for professionals working in customer service throughout Europe.
It promotes the exchange of ideas, expertise and opinions within the customer service industry and amongst academics, opinion formers and governments, and develops and encourages a higher professional profile for those working in customer service.
It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.
We cooperate with SOCAPiE on Certifications for participants in all about...Loyalty programs
www.socapie.eu
APS
We specialize in providing world-class assessments that support; people selection, leadership development, team development and organizational culture development.
As the UK distributor for Hogan Assessment Systems, we provide official Hogan Certification training and support covering the full product range.
We develop and support Human Resources specialists, Learning & Development specialists, Executive Coaches, Occupational Psychologists, Independent and Global Consultancies and work closely with leading Universities to bring the latest personality research and products to the business community.
As the UK distributor for Hogan Assessment Systems, we provide official Hogan Certification training and support covering the full product range.
We develop and support Human Resources specialists, Learning & Development specialists, Executive Coaches, Occupational Psychologists, Independent and Global Consultancies and work closely with leading Universities to bring the latest personality research and products to the business community.
APS is our supporter on Climate Surveys prior and after the end of implementation of all about...Loyalty programs.
www.advancedpeoplestrategies.co.uk
ICON Platforms
ICON Platforms is a pioneer company in loyalty and relationship management, offering customers some of the latest technologies focused on business gamification solutions.
With TALOS, own, flexible cross-platform technology and strong R&D, ICON Platforms offers clients access to powerful digital technologies.
ICON Platforms is a corpus of engineers, software designers, business analysts, marketers, artists, thinkers, psychologists and innovators with a common goal, to create extraordinary, flawless, engaging user experiences for brands around the world.
The issue of gamification and relationship marketing is to create the right motivation through incentives, rewards and recognition systems towards building stronger relationship bonds and employee commitment.
With TALOS, own, flexible cross-platform technology and strong R&D, ICON Platforms offers clients access to powerful digital technologies.
ICON Platforms is a corpus of engineers, software designers, business analysts, marketers, artists, thinkers, psychologists and innovators with a common goal, to create extraordinary, flawless, engaging user experiences for brands around the world.
The issue of gamification and relationship marketing is to create the right motivation through incentives, rewards and recognition systems towards building stronger relationship bonds and employee commitment.
ICON Platforms' Gamification social world is taking the essence of games—fun, play, transparency, design and challenge and applying it to real-world objectives. Don't think that gamification is about games, it's about behavior and psychology.
ICON Platforms has delivered various B2C, B2B, B2Employees projects in Greece, in Europe, in Egypt, in the U.A.E. and in West Africa for multinational and local companies, in various markets.
ICON platforms supports the all about...Loyalty programs in order to increase employee engagement through business gamification.
www.iconplatforms.com
ICON Platforms has delivered various B2C, B2B, B2Employees projects in Greece, in Europe, in Egypt, in the U.A.E. and in West Africa for multinational and local companies, in various markets.
ICON platforms supports the all about...Loyalty programs in order to increase employee engagement through business gamification.
www.iconplatforms.com
AHappyCompany
AHappyCompany aims to offer innovative IT & Marketing Solutions that enhance Customer Satisfaction and their Loyalty and have a high ROI, making companies more efficient. We represent globally successful solutions and we offer added value to our customers based on our experience.
HappyOrNot is the most successful solution for measuring Customer Satisfaction. It is a state of the art, an independent device – entirely wireless/no wire whatsoever- with anonymous feedback, low cost solution, for instant and continuous measurement of Customer Satisfaction. It registers an unprompted response from the customer at the exit point from the store, thus providing the highest rate of responses. The system, without any human intervention, provides a flow of results which the store manager as well as the CEO can utilize promptly so as to develop corrective actions. HappyOrNot improves levels of customer service, customer satisfaction and customer loyalty. It supports personnel to achieve their objectives, helps your company improve its competitive advantage, provides enterprise-wide data quickly to support and enhance customer-focused decision-making.
Available also as a Websmiley service, applied for websites with integrated reporting with the physical system.
HappyOrNot is the most successful solution for measuring Customer Satisfaction. It is a state of the art, an independent device – entirely wireless/no wire whatsoever- with anonymous feedback, low cost solution, for instant and continuous measurement of Customer Satisfaction. It registers an unprompted response from the customer at the exit point from the store, thus providing the highest rate of responses. The system, without any human intervention, provides a flow of results which the store manager as well as the CEO can utilize promptly so as to develop corrective actions. HappyOrNot improves levels of customer service, customer satisfaction and customer loyalty. It supports personnel to achieve their objectives, helps your company improve its competitive advantage, provides enterprise-wide data quickly to support and enhance customer-focused decision-making.
Available also as a Websmiley service, applied for websites with integrated reporting with the physical system.
HappyOrNot is already adapted from several industries: Retail, Service providers (Health, Beauty, and Hospitality) and Transportation. The solution is being used globally by large companies at Europe and USA.
all about…Loyalty installs the HappyOrNot solution, to immediate measure Satisfaction and Loyalty of customers to the organization.
www.ahappycompany.gr
all about…Loyalty installs the HappyOrNot solution, to immediate measure Satisfaction and Loyalty of customers to the organization.
www.ahappycompany.gr
HQ: 286 Kifisias Ave., Halandri 152 32, Athens, Greece