Guest loyalty Management

Customer Loyalty Management for improving Guest & Customer Experience & Customer Loyalty.

Guest Loyalty management is a tailor-made Hotel Training Program based on creating excellent hotel customer experience with the aim to build trust and long term relationships.

The benefits of implementing the Guest Loyalty Management Hotel training program are:

Improving customer-centric culture through delivering more positive Guest and Customer Experience
Increasing employee engagement by investing on all employees through a high-standard hotel training program
Optimizing procedures, policies and systems using the customer-centric philosophy
Achieving competitive advantage by using all the new techniques on Hotel Loyalty Management
Improving Hotel’s revenues by Increasing Customer loyalty

Guest Loyalty is a Hotel Training program that focuses on:

Improving Guest & Customer experience
Maintaining and increasing Guest & Customer Loyalty
Boosting trust on Hotel Services

The Guest Loyalty Management comprises a hotel Training program with two main pillars: Classroom training and coaching services

Training Sessions

The training program will begin with a basic training session for hotel's management team and then will continue with a training program for Ambassadors and the rest of the hotel staff. Using the expectations management, the experiences management, and, finally, the memories management, we will create a competitive advantage, positively influencing our guests' future behavior.

Coaching Sessions

The Coaching program will evaluate and then provide ideas and proposals for improving guest & customer experience at all interactions of your hotel with them. Using the toolkit of Guest Loyalty Management – Hotel Training Program- we will provide your team of Ambassadors with the appropriate tools, in order for them to transform any policy and procedure that may negatively affect a guest experience, embedding instead an emotional touch with them.

All hotels that decide on applying both training and coaching sessions of Guest Loyalty - Hotel Training Program, will be able to intensely increase Guest and Customer Experience and establish their firm at Guest and Customer Experience & Loyalty Management at hospitality services.

INFORMATION / FEEL FREE TO ASK US ABOUT THE SERVICE